LEGAL
Billing & Service Agreement Policy
A clear overview of how our agency engagements, payments, and cancellations work.
Effective September 30, 2026
1. Written service agreement
Gulfstream Ad Services LLC provides ecommerce marketing services under a written service agreement or statement of work accepted by the client and Gulfstream. That document specifies the agreed services, deliverables, fees, start date, reporting cadence, and any special terms. This page describes our general policy; the executed agreement controls if its terms differ.
2. Retainers and payment timing
Ongoing services are generally billed as a monthly retainer, invoiced in advance of the service month. Unless the written agreement states otherwise, invoices are due upon receipt. Work may begin after the agreement is accepted and the initial invoice is paid. Fees for one-time projects, additional work, or other arrangements are set out in the written agreement or an approved change order.
3. Advertising spend and third-party costs
Agency fees do not include advertising platform spend, creator fees, software subscriptions, production costs, or other third-party charges unless specifically stated in the written agreement. Clients generally pay these costs directly to the relevant provider and retain ownership of their own advertising and commerce accounts, subject to platform terms.
4. Renewal and cancellation
Unless the written agreement states a different term, ongoing retainers continue month to month after any stated initial term. Either party may end a month-to-month engagement by giving at least 30 days' written notice. Service continues through the applicable paid period and any required notice period. Fees already paid for a commenced service month are generally non-refundable because team capacity and work are allocated in advance, except where required by law or expressly agreed in writing. Any outstanding fees for services performed or committed through the effective termination date remain payable.
5. Changes, pauses, and late payment
Changes to scope, fees, or timing require written agreement. A requested pause is not automatic and must be confirmed in writing, including any effect on fees or delivery dates. If a payment is overdue, we may suspend services after notice until the account is brought current; suspension does not cancel amounts already owed.
6. Results and reporting
We provide the deliverables and reporting specified in the applicable service agreement. Marketing performance depends on factors outside our control, including market conditions, platform policies, competition, product-market fit, pricing, and the client's operations. We do not guarantee revenue, return on ad spend, ranking, or other specific results.
7. Questions or billing concerns
Please raise invoice questions or service concerns promptly so we can review them against the signed agreement. Contact Gulfstream Ad Services LLC at 8565 S. Eastern Ave, STE 150, Las Vegas, NV 89123, USA. Email: [email address coming soon]. Phone: [phone number coming soon].